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Return/Exchange Policy

At BioTrust Nutrition, we stand behind the quality of our products, which is why we offer a 60-day Money-Back Guarantee. Your satisfaction is our priority, and we want you to feel confident in your purchase and experience with us. If you’re not completely satisfied, we make it simple to return a product for a refund, exchange it, or receive a BioTrust Cash Credit. Please note, some exclusions may apply. See below.

Return Procedure

  • Contact our customer support center 24 hours a day at Support [at] BioTrust.com, or call us at 1-800-766-5086,  Mon–Fri 9am – 6pm ET for the Return Address.
  • After contacting customer service, a pre-addressed label will be sent to your email address on file. Please check your spam and junk folders. The label will contain the return address to ensure proper handling. Simply tape it to the top of your return package. Important: Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays.
  • Return the empty and unused portion of your product, along with the original invoice (place it inside the box) to ensure proper handling.
  • All packages returned, refused, or undelivered will be refunded the cost of the product minus shipping fees incurred by refusal of the package.
  • Returns must be received in our offices within 60 days from billing date.
  • Used/Empty product containers may only be returned if adequate time has elapsed to consume the product as directed on the label. For example, we will not accept a six-month supply of empty product containers after only one or two months.
  • All refunds will be processed to the original form of payment once the package is received. Please allow up to 72 hours for your financial institution to process the refund and 7 days for the delivery of checks.

Exchange Procedure*

  • Contact our customer support center 24 hours a day at Support [at] BioTrust.com, or call us at 1-800-766-5086, Mon–Fri 9am – 6pm ET to discuss our 1 year exchange options.
  • We offer a 1-year exchange program.
  • If you are not completely satisfied with our product(s), you may request that we send another quality product in “exchange” for it with free shipping.
  • All exchanges are final which includes returning the original product for a financial refund and any products sent in “Exchange.”

BioTRUST Cash Procedure

  • BioTRUST Cash is a credit to your account that can be applied towards a future purchase.
  • BioTRUST Cash can be applied towards all products.
  • BioTRUST Cash does not cover sales tax.
  • BioTRUST Cash must be redeemed within 1 year of issuance. 
    • Acceptance of BioTRUST Cash is final which includes returning the product for a financial refund and orders that are redeemed using BioTRUST Cash.
    • BioTRUST Cash is final and cannot be exchanged for a financial refund. 
    • Orders placed through BioTRUST Cash are non-refundable.

     

    *Some exclusions may apply to the exchange offer, including but not limited to some promotional offers, and orders placed with BioTRUST Cash. Original orders are backed by our 60-day Money Back Guarantee.