Here at BioTrust Nutrition, we believe in the quality of our products, which is why we offer a 60-day Money Back Guarantee. We want you to be completely satisfied with your products and your experience with our company. To ensure your satisfaction, we have made it easy to return product for a refund, exchange product or receive an "In House Credit".
Return Procedure
- Contact our customer support center 24 hours a day at Support [at] BioTrust.com, or call us at 1-800-766-5086, Mon–Sat 9am – 6pm ET for the Return Address.
- After contacting customer service, a pre-addressed label will be sent to your email address on file. Please check your spam and junk folders. The label will contain the return address to ensure proper handling. Simply tape it to the top of your return package. Important: Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays.
- Return the empty and unused portion of your product, along with the original invoice (place it inside the box) to ensure proper handling.
- All packages returned, refused, or undelivered will be refunded the cost of the product minus shipping fees incurred by refusal of the package.
- Returns must be received in our offices within 60 days from billing date.
- Used/Empty product containers may only be returned if adequate time has elapsed to consume the product as directed on the label. For example, we will not accept a six-month supply of empty product containers after only one or two months.
- All refunds will be processed to the original form of payment within 3 days of receiving the package. Please allow up to 5 days for your financial institutions to process the refund and 7 days for delivery of checks.
Exchange Procedure
- Contact our customer support center 24 hours a day at Support [at] BioTrust.com, or call us at 1-800-766-5086, Mon–Sat 9am – 6pm ET to discuss our 1 year exchange options.
- We offer a 1-year exchange program.
- If you are not completely satisfied with our product(s), you may request that we send another quality product in “exchange” for it with free shipping.
- All exchanges are final which includes returning the original product for a financial refund and any products sent in “Exchange”.
In House Credit Procedure
- An In House Credit is a credit held on your account to be applied towards a future purchase of your choice.
- In House Credits cannot be redeemed on our online store. Please call customer service to apply your In House Credits to your new order.
- In House Credits can be applied towards newly launched products.
- In House Credits do not cover shipping costs or state sales tax owed.
- In House Credits must be redeemed within 1 year of date of issue.
- All In House Credits are final which includes returning the product for a financial refund and orders that are redeemed using an In House Credit.